FAQ

Care Instructions

 

For All Clothing We Have Released So Far:
  • Wash with room temp or cold water.
  • Turn inside out for best preservation.
  • Dry with normal/low heat or hang dry (recommended).
  • Avoid using bleach.
  • Clothing made out of cotton may shrink slightly in the wash/dryer
  • Avoid high temperatures while washing/drying
  • If you are washing the product for the first time, using color catcher is recommended.
  • If you have any other questions, you may contact us at the bottom of this page.

 

Shipping

 

  • Once we have received the inventory, we will package the items individually and each customer will receive an email confirming the order has been shipped including a tracking number.
  • If you do not receive a confirmation email, please check your spam folder.
  • ISOLATION DROP (JANUARY 2025): THE BULK ORDER IS STILL IN PRODUCTION AS OF 1/3/2025, SO THERE WILL BE A 2-3 WEEK DELAY ON ALL ORDERS. WE WILL SHIP EVERYTHING OUT AS SOON AS WE RECIEVE THE BULK.

     

    Sizing

     

    • Our clothing runs slightly oversized.
    • We'd recommend going with your recommended size for a slightly oversize fit or sizing down for a slimmer fit.
    • PLEASE CHECK OUR SIZING CHART FOR YOUR PERSONAL APPLICABLE SIZE

     

    Shipping Provider

     

    • WE ARE NOT RESPONSIBLE FOR THE SHIPPING IF THERE IS AN ISSUE WITH THE CARRIER.

     

    Refunds/Returns or Exchanges

     

          Unfortunately, we do not offer refunds at this time. However, if the customer believes that the item they have received was either damaged, used, or not in the condition as advertised, please follow the instructions down below.

     

    1. To be eligible for a return/exchange, your item must be in the same condition that you received it: unworn or unused with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
    2. To start a return/exchange, you can contact us at lucidworldwideinbox@gmail.com with the reasoning of the return/exchange and the information provided above.
    3. We will review the reasoning and if your return/exchange is accepted, we'll send you instructions on how and where to send your package. You will have to cover the shipping cost to send the item back, however for exchanges we will send the correct size back free of charge. Items sent back to us first without requesting a return will not be accepted.

     

    Exceptions / Non-Returnable Items

    - If the item is not in the same condition as received, returns are not permitted.

    - If the item was not defected, damaged, etc.

    - If the customer sends the item back without fulfilling the return process.

     

    Once A Refund Is Accepted

          We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 days have passed since we've approved your refund, please contact us at lucidworldwideinbox@gmail.com.

     

    ALL  SALES ARE FINAL AFTER PURCHASE.

      

    For additional questions that were not answered on this FAQ, feel free to contact us at lucidworldwideinbox@gmail.com